PRIVACY POLICY

BSWAN AI
Effective Date: 01.01.2026

This Privacy Policy explains how BSWAN AI(“Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data when you use our website, applications, platform, and related services (collectively, the “Service”).

We are committed to protecting personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

By using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Role of BSWAN AI in Data Processing

Depending on how the Service is used, BSWAN AI may act as:

Data Controller

For personal data related to:

  • account registration

  • billing and payments

  • communication with us

  • platform usage analytics

  • compliance and security

Data Processor

When Users upload contact databases and use the platform to communicate with third parties (e.g., phone calls, SMS, emails), BSwan.ai processes such data strictly on behalf of the User.

In such cases:

  • the User is the Data Controller

  • BSwan.ai acts as the Data Processor

Users are responsible for ensuring they have a lawful basis to process personal data they upload.

2. Information We Collect

2.1 Information You Provide

We may collect:

  • full name

  • company name

  • email address

  • phone number

  • billing details

  • account login credentials

  • support requests and correspondence

2.2 Data Uploaded by Users

Users may upload:

  • contact databases

  • phone numbers

  • email lists

  • customer records

  • call scripts and campaign data

We process this data solely to provide the Service.

2.3 Automatically Collected Data

We may collect:

  • IP address

  • device information

  • browser type

  • session logs

  • usage analytics

  • platform activity metrics

This data helps us improve performance, security, and reliability.

3. How We Use Personal Data

We use personal data to:

  • create and manage accounts

  • provide platform functionality

  • operate AI agents and communication tools

  • process payments and billing

  • provide customer support

  • monitor platform performance

  • detect fraud, abuse, and security threats

  • comply with legal obligations

We do not sell personal data.

4. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

  • performance of a contract

  • legitimate interests (security, fraud prevention, service improvement)

  • legal obligations

  • consent (where required by law)

Users are responsible for ensuring lawful consent where required when using contact databases.

5. Communications Data Processed on Behalf of Users

When Users utilize the platform for:

  • AI calls

  • SMS campaigns

  • email campaigns

  • messaging automation

BSwan.ai processes personal data strictly on behalf of the User.

We do not:

  • own contact databases

  • use contact data for our own marketing

  • access campaign data unless necessary for support or security

The User is solely responsible for:

  • ensuring lawful data collection

  • obtaining consent where required

  • complying with applicable privacy laws

6. Data Sharing

We may share data only when necessary with trusted third-party service providers, such as:

  • cloud infrastructure providers

  • telecommunications providers

  • email delivery services

  • payment processors

  • analytics providers

These providers process data under strict confidentiality and security obligations.

We do not sell or rent personal data.

7. International Data Transfers

Personal data may be transferred to countries outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • secure cloud infrastructure

  • contractual data protection commitments

8. Data Retention

We retain personal data only as long as necessary to:

  • provide the Service

  • comply with legal obligations

  • resolve disputes

  • prevent fraud and abuse

User-uploaded campaign data may be deleted:

  • upon account termination

  • upon request

  • according to retention policies

9. Data Security

We implement appropriate technical and organizational security measures, including:

  • secure cloud infrastructure

  • encryption in transit

  • access controls

  • authentication protections

  • internal access restrictions

No system is completely secure, but we continuously work to protect data.

10. User Responsibilities Regarding Personal Data

Users who upload contact databases confirm that:

  • data was collected lawfully

  • recipients were informed where required

  • consent exists where required

  • applicable laws are followed

BSWAN AI does not independently verify uploaded data sources.

11. Your Rights (GDPR)

Depending on your location, you may have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion

  • restrict processing

  • object to processing

  • request data portability

Requests can be submitted to:
legal@bswan.ai

12. Cookies and Tracking

We may use cookies and similar technologies to:

  • maintain sessions

  • improve usability

  • analyze traffic

  • enhance security

Users may control cookies via browser settings.

13. Children’s Privacy

The Service is not intended for individuals under 18.
We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the Service constitutes acceptance of updates.

15. Contact Information

BSWAN AI LTD
Franklinou Rousvelt, 170, LIMASSOL CHAMBER, 2nd floor, Omonoia, 3048, Limassol, Cyprus
Email: legal@bswan.ai