Turn dormant players into
depositing ones

Responsibility splits at the list. You own everything upstream: self-exclusion registry checks, voice channel opt-in, RG flag removal. Bswan owns everything from the moment the call starts – real-time RG monitoring, do-not-call enforcement, audit trail, and data security throughout.

The AI detects problem gambling signals as the conversation unfolds. The conversion script stops, the offer is withheld, and the player moves to a permanent do-not-call list. The timestamp and reason get logged. The incident appears in your weekly compliance report. Players who decline calls and remain active on the platform can receive messaging-only contact – tracked as a separate segment.

Data is encrypted from upload and stays encrypted throughout the pipeline. All transfers run through Bswan's secure data portal with a full audit log. Call recordings are retained for compliance and quality review, then deleted on schedule. The Data Processing Agreement is signed before the first list arrives.

A player list and a postback endpoint are enough to go live. Full CRM integration accelerates reporting and sits outside the critical path for launch.

API access enables direct integration. When export requires manual steps or internal approval, Bswan supports structured batch uploads and works with your team on the setup. Running on a white-label casino or turnkey platform – EveryMatrix, SoftSwiss, BetConstruct or similar? We map the right integration path during onboarding. Platforms where export is technically blocked are a universal blocker across all deal types – identified in the first qualification call.

CRM sends a message. It handles a response. Bswan's AI holds a two-way conversation – answers objections, responds to hesitation, collects feedback, and shifts the offer based on what the player says during the call. That difference shows in the numbers: voice reaches 2.7-5.5% on dormant segments where CRM lands below 1%.

A call center charges per agent hour and caps at hundreds of contacts per day. Bswan processes 100,000+ players per day with consistent script quality, zero bad days, and full analytics on every contact. Unlike generic dialers, every call is built around the player's LTV, game history, and churn depth, driving measurable player retention improvements from the first campaign. Unlike internal teams, zero headcount, zero ramp-up, results are visible within the first week.

Bswan offers Revenue Share, Usage, and RS+Usage models – aligned with your results and the scale of your inactive base. We recommend the right structure during the demo based on your player numbers and campaign goals.