BSWAN AI
Effective Date: 01.01.2026
These Terms of Use (“Terms”) govern access to and use of the BSWAN AI website, applications, platform, software, and related services (collectively, the “Service”) operated by BSWAN AI (“Company”, “we”, “us”, or “our”).
By accessing or using the Service, you (“User”, “you”, or “Customer”) agree to be legally bound by these Terms. If you do not agree, you must not access or use the Service.
1. Description of the Service
BSWAN AI provides an artificial intelligence–powered software platform designed to automate and assist with customer communications.
The Service includes, but is not limited to:
AI-driven voice agents for inbound and outbound calls
Lead qualification and data capture
Appointment scheduling and reminders
Call routing to human agents
Integration with third-party systems (e.g., CRM platforms)
Analytics and reporting tools
Bulk messaging capabilities (voice, SMS, email))
BSWAN AI is a software-as-a-service (SaaS) provider and does not act as a telecommunications carrier, payment institution, bank, or financial intermediary.
1.1 Platform, Application, and Admin Dashboard
The Service includes a web platform and application where registered Users receive access to a personal administrative dashboard (“Admin Panel”).
Through the Admin Panel, Users may:
configure AI agents
upload and manage contact databases
launch outbound call campaigns
select target geographies
select outbound phone numbers
configure routing logic
send bulk voice, SMS, and email campaigns
integrate with third-party systems
access reports and analytics
manage billing and balances
BSWAN AI provides the technology only. Users independently control how communications are conducted.
2. Eligibility
You represent and warrant that:
you are at least 18 years old;
you have legal capacity to enter into binding agreements;
if acting on behalf of an entity, you have authority to bind that entity.
3. Account Registration and Security
To access certain features, you must create an account.
provide accurate and complete information;
keep credentials confidential;
notify us immediately of unauthorized access.
You are fully responsible for all activity under your account.
3.1 Registration Process
During registration, Users may be required to:
provide name and contact details;
provide company information (if applicable);
verify email and/or phone number;
create login credentials;
accept these Terms and Privacy Policy.
We may request additional information, including:
Access to certain features may be restricted until verification is completed.
3.2 Admin Dashboard Responsibility
After registration, Users receive access to an Admin Panel.
The User is fully responsible for:
all actions performed through the account;
all users granted access;
all uploaded data;
all communications sent via the platform.
If the account is created for a company, that company is the legal account holder.
3.3 Verification and Risk Review
To prevent fraud and abuse, BSWAN AI may:
This may apply especially to accounts that:
Failure to provide verification may result in suspension.
4. Acceptable Use
You agree not to use the Service for:
We may suspend accounts for violations.
4.1 Anti-Spam and Anti-Abuse Policy
unsolicited robocalls without legal consent
spam email campaigns
mass messaging without lawful basis
purchased or scraped databases
phishing or scams
harassment campaigns
attempts to bypass telecom safeguards
Users must ensure lawful consent where required by GDPR, ePrivacy Directive, CAN-SPAM, and similar laws.
4.2 Responsibility for Uploaded Data
all uploaded contacts were collected lawfully;
you have legal basis to contact recipients;
consent exists where required;
you comply with all local communication laws.
BSWAN AI does not verify uploaded databases.
5. Compliance With Laws
You are solely responsible for compliance with:
GDPR / CCPA / privacy laws
consumer protection laws
telecom and call-recording laws
consent and disclosure requirements
BSWAN AI does not provide legal advice.
6. AI Limitations
AI outputs may be inaccurate or inappropriate;
AI does not replace human judgment;
we do not guarantee accuracy or reliability.
You are responsible for reviewing outputs.
7. Fees, Payments, and Account Balance
Some features require payment.
Accounts may include prepaid balances used for communication services.
In case of suspected abuse:
balances may be temporarily frozen during investigation;
funds may be held to cover telecom penalties, chargebacks, or fraud risks;
deductions may apply for damages caused by misuse.
All actions will be taken in compliance with applicable EU consumer protection laws.
8. Third-Party Services
The Service may integrate with:
telecom operators
cloud providers
CRM platforms
We are not responsible for their performance or compliance.
9. Intellectual Property
All rights to the platform, software, models, and content belong to BSWAN AI or its licensors.
You receive a limited, non-exclusive license to use the Service.
10. Data Processing and Privacy
BSWAN AI may process personal data in accordance with applicable laws.
Details are described in the Privacy Policy.
A separate Data Processing Agreement (DPA) may apply.
11. Confidentiality
Both parties agree to keep non-public information confidential unless disclosure is required by law.
12. Service Availability
The Service is provided “as is” and “as available.”
uninterrupted access
error-free operation
full security
Maintenance may occur without notice.
13. Limitation of Liability
To the maximum extent permitted by law, BSWAN AI is not liable for:
Total liability shall not exceed the amount paid in the previous 12 months.
14. Indemnification
You agree to indemnify BSWAN AI from claims arising from:
15. Termination
We may suspend or terminate access:
for Terms violations;
for legal reasons;
to prevent abuse;
at our discretion.
access is revoked;
campaigns stop immediately;
balances may be temporarily restricted pending review;
data may be deleted per retention policies.
16. Amendments
We may update these Terms from time to time. Continued use means acceptance.
17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.
18. Contact Information
Franklinou Rousvelt, 170, LIMASSOL CHAMBER, 2nd floor, Omonoia, 3048, Limassol, Cyprus
Email: legal@BSWAN AI
